Refund policy
Last Updated: July 3, 2026
At Robby Dorsch Photography, each piece is made to order specifically for you. Because of the custom nature of our products, we are unable to accept returns, exchanges, or cancellations once an order has been placed.
All Sales Are Final
All artwork is produced on demand and made specifically for each customer. For this reason, all sales are considered final.
We do not accept returns or exchanges for:
- Buyer’s remorse
- Incorrect size selection
- Change of mind
- Ordering mistakes
- Preference regarding color, framing, or appearance
Please review all product details carefully before placing your order.
Damaged or Defective Items
We take great care in packaging and shipping every order. If your artwork arrives damaged, defective, or in less than perfect condition, we will gladly replace it at no additional cost.
To request a replacement, please contact us within 72 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of:
- The damaged product
- The packaging
- Any visible shipping damage
After reviewing the information, we will arrange a replacement when appropriate.
Lost Packages
If your order appears lost in transit, please contact us and we will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Contact
For questions regarding an order, please contact:
We strive to respond to all inquiries within 1–2 business days.